Shipping & Returns Policy

Last updated: September 2026

This Shipping & Returns Policy explains how orders placed through Romé Hair are processed, shipped, delivered, returned and refunded.

1. Order Processing

Orders placed before 12:00 PM (CET) on business days are normally processed the same business day. Orders placed after 12:00 PM, during weekends or on public holidays will normally be processed on the next business day.

All orders are prepared and shipped from Spain.

Processing times may occasionally be longer during busy periods, public holidays or when a product is temporarily awaiting restock.

2. Countries We Ship To

Romé Hair currently ships to selected European countries, including:

• Spain
• Netherlands
• Belgium
• Germany
• France

Available delivery options and exact shipping costs are shown during checkout before payment is completed.

3. Shipping Costs

Spain

• Standard shipping: €6.95
• Free shipping on orders of €69 or more
• Free pickup at Romé Hair Salon in Dolores, Alicante

Other European Countries

Shipping costs for international European orders are calculated according to the destination country and are clearly displayed during checkout before payment.

Where a free-shipping threshold applies, this will also be shown during checkout.

4. Estimated Delivery Times

Estimated delivery times after dispatch are:

• Spain: approximately 2–5 business days
• Other European destinations: approximately 3–8 business days

Delivery times are estimates and are not guaranteed. Delays may occur due to carriers, public holidays, weather conditions, customs procedures where applicable, or other circumstances outside the control of Romé Hair.

5. Order Tracking

Orders are shipped with tracking whenever tracking is available for the selected shipping method.

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking information. Please allow up to 24 hours for tracking information to become active.

6. Store Pickup

Customers may select free pickup at:

Romé Hair Salon
C. Hermenegildo Maria Ruiz 9
03150 Dolores, Alicante
Spain

You will receive a notification when your order is ready for collection. Please do not visit the salon to collect your order before receiving this confirmation.

7. Right of Withdrawal and Returns

Consumers purchasing online may request a return within 14 calendar days after receiving their order, subject to the conditions described below.

To request a return, please contact us at info@romehair.es before returning any products.

Your return request should include:

• Your name
• Your order number
• The product(s) you wish to return
• The reason for the return, if applicable

8. Return Conditions

Returned products must:

• Be unused
• Be unopened where applicable
• Be in their original packaging
• Be in resalable condition
• Include all original accessories, seals and packaging where applicable

For hygiene and health protection reasons, certain cosmetic, hair-care or personal-care products that have been opened, used or had their hygiene seal removed may not be eligible for return, unless the product is defective or was supplied incorrectly.

9. Return Shipping Costs

Unless the product is defective, damaged upon arrival or Romé Hair supplied the wrong product, the customer is responsible for the cost of returning the product.

We recommend using a tracked return shipping service. Romé Hair cannot be held responsible for returned parcels that are lost before reaching us.

10. Refunds

Once the returned product has been received and inspected, we will notify you whether the refund has been approved.

Approved refunds will be issued to the original payment method.

Refund processing may take several business days after approval, depending on your bank or payment provider.

Original shipping costs may not be refundable where permitted by applicable law, except when the order was defective, damaged or incorrectly supplied by Romé Hair.

11. Damaged, Defective or Incorrect Products

If your order arrives damaged, defective or contains an incorrect product, please contact us as soon as possible at info@romehair.es.

Please include:

• Your order number
• A description of the issue
• Clear photographs of the product
• Photographs of the shipping packaging where relevant

Where the problem is confirmed, Romé Hair will arrange an appropriate solution, which may include replacement, refund or another remedy in accordance with applicable consumer law.

12. Lost Shipments

If a shipment appears to be lost in transit, please contact us at info@romehair.es. We will investigate the shipment with the relevant carrier.

Please note that a shipment is not considered lost simply because it has experienced a short carrier delay.

13. Incorrect or Incomplete Delivery Information

Customers are responsible for providing complete and accurate shipping information during checkout.

Romé Hair cannot be held responsible for delays or failed deliveries caused by incorrect or incomplete information provided by the customer. Additional shipping charges may apply if an order must be shipped again.

14. Refused or Uncollected Shipments

If a shipment is refused or is not collected and is returned to Romé Hair, any applicable shipping and return costs may be deducted from the refund where permitted by law.

15. Order Cancellations

If you wish to cancel an order, contact us as soon as possible at info@romehair.es.

If the order has not yet been processed or dispatched, we will attempt to cancel it. Once an order has been dispatched, the normal return procedure applies.

16. Contact Information

For questions about shipping, delivery, returns or refunds, please contact:

Romé Hair
C. Hermenegildo Maria Ruiz 9
03150 Dolores, Alicante
Spain
Email: info@romehair.es